Bank & payment instructions
Direct bank transfer is one of the payment methods available at checkout. This page explains how the payment works, what we need from you to match the transfer to your order, and what happens once the payment is confirmed.
How bank transfer payment works
- 01
Place your order
Add items to your basket and continue to checkout. Choose Direct bank transfer as the payment method and complete the delivery details.
- 02
Open your order page
After you place the order you are taken to your order page, which shows our bank account details and your order number.
- 03
Make the transfer
Initiate the transfer from your online banking platform, banking app or branch. Use your order number as the payment reference so we can match the payment to your order.
- 04
Payment confirmation
Once our team has received and verified the transfer, the order is marked as paid and we prepare your shipment. Confirmation timing depends on the banks involved.
- 05
Shipping
Once your order ships, its status and tracking number appear on your order page.
Bank account details
Our bank account details are shown on your order page after you place a bank transfer order. They are not published on this page, so treat any message showing different details as suspicious and report it to us.
Your order page shows
- Account name
- Bank
- Account number or IBAN
- Sort code, routing number or SWIFT/BIC where applicable
Always use your order number as the payment reference so the transfer can be matched to your order without delay.
Important information
- Always use your order number as the payment reference. Without it we cannot reliably match the payment to your order, which delays processing.
- Confirmation timing depends on your bank and country. International transfers can take longer than domestic ones.
- You are responsible for any transfer fees charged by your bank. Make sure the full order amount, in euros (EUR), is received by us.
- We do not store your banking details. Verify the recipient details on your order page before transferring. Payments to details supplied anywhere else may not be recoverable.
Frequently asked questions
Why does my order say Awaiting payment?
Orders are processed once payment is confirmed. For a bank transfer, the status changes after our team has received the transfer and marked the order as paid. For Bitcoin, it changes after the Bitcoin network confirms the payment.
How long does payment confirmation take?
Confirmation timing depends on the banks involved. Your order is processed once payment is confirmed. If you think your payment has not been matched, contact us.
What if I forget the order number?
Your order number is shown on your order page. If you think your payment has not been matched, contact us with your order details.
Can I use a different payment method?
Yes. Bitcoin is available at checkout as an alternative to direct bank transfer.
Questions about a payment
If anything about the bank transfer process is unclear, or you need help matching a payment to an order, email us at orders@funcaps-store.com or use the contact page.